FAQs

What is physiotherapy?

Physiotherapy is a recognized and regulated health profession that uses a holistic, client-centred, evidence based approach to promote movement, mobility, wellness and quality of life. Physiotherapists work with clients of all ages in a variety of health settings, providing services that cover the spectrum of care from wellness, health promotion and prevention, to acute care, rehabilitation, and the management of disability and chronic health conditions.

How can physiotherapy help during cancer treatment and rehabilitation?

Cancer treatment can be hard on the body. Cancer rehab helps people to manage the short-term side effects of treatment and lessen the risk of long-term disability and pain. As part of cancer rehab, physiotherapy helps: lessen the risk of longer-term side effects, including lymphedema; avoid the formation of scar tissue; reduce pain; and improve movement, mobility and range of motion. Haley Rehab is one of the few physiotherapy clinics in Canada that specializes in cancer rehabilitation and secondary lymphedema risk reduction and management.

Does Haley Rehab only treat people with cancer?

No, everyone is welcome! Haley Rehab is a family physio clinic that offers a wide range of services to people of all ages. As well as being specialists in cancer rehab, we help our clients regain well-being and cope with injuries and many chronic health conditions, including primary lymphedema, joint pain, chronic pain, deep vein thrombosis and wound care. We are strong believers in preventive care and take a proactive approach to identify and head off issues before they become problems.

What is whole-person, client-centred care?

At Haley Rehab, our approach starts with seeing you as a whole person. We want to get to know who you are and what makes you tick, as well as understanding the root causes of what may be holding you back from doing what you love. By seeing you as a whole person, we get a clearer picture of your goals for wellness and can develop a treatment plan to help you achieve the best quality of life possible.

Do I need a doctor’s referral?

No, you don’t need a doctor’s referral to be treated at Haley Rehab. Physiotherapists and massage therapists are direct practitioners and do not require a referral. However, some extended health benefit plans do require a doctor’s referral before they will cover your physiotherapy or massage therapy treatment. If you have an extended health benefit plan, check your policy for details.

I was referred to another clinic by my doctor, can I choose to come to Haley Rehab?

Yes, the choice is always yours! Haley Rehab is highly specialized in cancer rehab and lymphedema management. For your health and well-being, it’s definitely worth travelling the extra distance to a clinic that can offer you specialized treatment and care.

How can I prepare for my first visit to Haley Rehab?

Before your first visit, we will ask you to complete at home at least one form about your general health and others as required. We’d like you to submit the form(s) online at our secure Go Health website. If you are unable to access Go Health, please bring hard copies of the completed forms to your first appointment. The forms are available here. If you are not certain about which forms to complete, please contact our receptionist at 613-422-5061 or info@haleyrehab.ca. At your first appointment, we will ask about your health history, including all past and present health conditions, surgeries, and any medications you are taking as well as your current health concerns. To help prepare, please think about this information before your first appointment.

What can I expect on my first visit to Haley Rehab?

Before treatment begins, your first visit will be a one-hour “whole-person” assessment with a physiotherapist. This is to understand who you are, what you love doing, how you’re feeling, your health history and medications, your diet, fitness level, workplace – all the elements that influence your health. Your first visit will also include a physical assessment by the physiotherapist. You will be asked to remove some clothing, but your privacy will be protected at all times as you will be treated one-on-one in a private room. Our goal during the first visit is to get to know who you are and what makes you tick, as well as understanding the root causes of what may be holding you back from doing what you love.

What will my treatment involve?

Every treatment plan is as unique as the person being treated. Your initial whole-person assessment will help us understand your goals for wellness, your current health condition and any concerns you have. Based on this, we’ll work with you to develop a tailor-made treatment plan to help you achieve the best quality of life possible. You will always be treated one-on-one, in a private room. Most treatment sessions last 30 minutes, but if you need more time we’ll book longer sessions.

Where are you located?

Haley Rehab is located at 1902 Robertson Road, Suite 200A. For details about our location, getting here by public transit, and free parking if you’re coming by car, please click here.

How much will I pay for treatment?

Please contact the clinic for a full fee schedule.

How do I pay for your services?

Payment is accepted by direct debit, MasterCard or Visa only. Please note that we do not accept other forms of payment including personal cheque or American Express.

Are your services covered by OHIP?

No, our services are not covered by OHIP. Haley Rehab’s services are covered by most extended health benefit plans.

Do you offer subsidized care?

We are unable to offer subsidized care. However, we direct clients to community supports and resources, as needed.

Is there any funding to help cover the cost of treatment?

Unfortunately, our services are not covered by OHIP. However, Ontario’s Assistive Devices Program (ADP) helps people with a diagnosis of primary or secondary lymphedema cover the costs of compression garments (specific brands only) and compression pumps. Read more to find out about who is eligible and how to apply for ADP funding.

Do you treat people for work-related injuries or injuries from car accidents?

We treat people for a range of health conditions, including work-related injuries and car accidents. However, we do not treat people with Workers’ Compensation or Motor Vehicle Accident claims. But, we are happy to connect you with our community partners who do take on these clients.

What’s your cancellation policy?

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice (or one business day) or you will be charged (in full) for your missed appointment.

Does Haley Rehab accept Blue Cross clients?

Yes, we are a Blue Cross registered clinic. However, in order for us to bill directly to Blue Cross, a referral from the Department of National Defence must be provided.

Other questions?

If you have another question, feel free to ask us!